Help Centre

Frequently Asked Questions

Everything you need to know about as8com — from creating your account and depositing PKR, to betting on PSL and keeping your play responsible. Browse by category or search below.

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Account & Registration

6 Questions

Visit the as8com homepage and click the registration button. Fill in your full name, date of birth, email address and create a secure password. You must confirm you are at least 18 years old and agree to the Terms and Conditions. Once submitted, check your email for a verification link to activate your account.

You must be at least 18 years old to register on as8com, or the higher minimum age required by the applicable operator or license jurisdiction. This is a strict requirement. as8com verifies age through the KYC process, which requires a valid CNIC or passport. Accounts found to belong to underage users are closed immediately and all associated funds are handled according to our responsible gambling policy.

No. as8com allows only one account per person. Registering duplicate accounts — whether under the same name, different email addresses, or via different payment methods belonging to the same individual — is a breach of our Terms and Conditions. Duplicate accounts are closed when identified, and any bonuses or winnings associated with them may be forfeited. If you believe a duplicate was created in error, contact our support team immediately.

KYC verification on as8com typically requires:

  • A copy of your Pakistani CNIC (front and back) or a valid passport biodata page;
  • A recent proof of address — for example a bank statement from HBL, UBL, Meezan Bank or Bank Alfalah, dated within the previous three months;
  • A selfie or liveness check to confirm you match your identity document.

All documents must be uploaded through the secure HTTPS verification portal inside your account. Never send sensitive documents via unencrypted email or messaging apps.

Click the Forgot Password link on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Follow the link, enter a new strong password and confirm. If you do not receive the email within five minutes, check your spam or junk folder. If the issue persists, contact our support team at [email protected] for direct assistance.

Yes. Navigate to Account Settings and select the option to update your email address. You will be asked to verify your identity before the change is applied. Keeping your contact details current is important — an outdated email address can delay KYC verification, withdrawal processing and responses from our support team. Always use an email account you actively monitor.

Deposits & Withdrawals

5 Questions

Minimum deposit amounts vary depending on the payment method selected. Details for each method — including exact PKR thresholds — are published in the cashier section of your account at the time of transaction. As a general guide, many methods support starting deposits from PKR 500, though the confirmed minimum is always shown in the cashier before you proceed.

as8com supports a range of payment methods relevant to users in Pakistan. These are listed in your account cashier and may include local bank transfer and mobile wallet references. Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are mentioned as familiar local payment references only. as8com does not claim that any bank, mobile wallet or payment provider endorses, approves or supports gambling on the Platform.

Withdrawal processing times depend on the method used and whether your account KYC verification is fully complete. Once approved by the as8com payments team, most withdrawals are processed within 1 to 5 business days. Withdrawals are made in PKR to the same payment method used for your most recent deposit, unless otherwise confirmed in writing with the support team prior to the request.

as8com does not charge internal platform fees for standard deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may apply their own transaction fees, which are entirely outside as8com's control. We recommend checking with your payment provider before initiating a large transaction if you want to confirm whether any third-party charges apply on their end.

Withdrawals may be placed on hold for several reasons — incomplete KYC verification, an active bonus with an outstanding wagering requirement, a pending security review, or a request for additional documentation related to your account or transaction. Check your registered email address and in-account notifications for specific details. If you are unsure, contact our support team at [email protected] and we will investigate and respond promptly.

Games & How to Play

5 Questions

Yes. Cricket is one of the most popular sports on as8com. Markets cover Pakistan Super League matches, ICC tournaments, bilateral T20 and Test series involving Pakistan, and major international cricket events. Bet types include match winner, top run scorer, over/under totals, method of next dismissal, and multiple real-time in-play options as matches unfold from any city in Pakistan.

as8com offers a wide range of online casino games including slot games with various themes and mechanics, live dealer tables — roulette, blackjack, baccarat and more — streamed in real time from professional studios, virtual table games, and game-show style titles. The live casino provides an immersive experience closer to a physical casino, accessible from anywhere in Pakistan.

as8com displays odds in decimal format by default. Decimal odds represent your total return per unit staked, including your original stake. For example, odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 in total if successful — a net profit of PKR 1,500. You can switch between decimal, fractional and American odds formats in your account display preferences at any time.

Yes. as8com provides live in-play betting across a wide range of sports including cricket, football, tennis and more. Odds update in real time as events unfold. During Pakistan cricket and PSL matches, live markets typically include next wicket, runs off current over, player milestones, current partnership and match outcome at various stages of the innings.

In addition to cricket, as8com offers betting markets on football including international fixtures and major leagues, tennis grand slams and tour events, kabaddi, hockey, basketball, MMA including UFC events, esports and various other sports. Markets are updated regularly to reflect major global and local sporting events relevant to Pakistani users.

Bonuses & Promotions

4 Questions

The welcome bonus on as8com is available to new users upon their first qualifying deposit. The specific bonus amount, minimum deposit threshold in PKR and wagering requirements are detailed in the promotion terms published in the Promotions section of your account. Always read the full bonus terms before opting in — key conditions include the wagering multiplier, eligible games, maximum bet per round during bonus play and the expiry period.

Reminder: Bonuses have wagering requirements. Understand the terms fully before claiming any offer.

A wagering requirement specifies how many times you must stake bonus funds before any winnings generated from the bonus can be withdrawn. For example, a PKR 2,000 bonus with a 25× wagering requirement means you need to place a total of PKR 50,000 in eligible bets before withdrawing. Not all games contribute equally to the rollover — slots commonly contribute 100% while table games may contribute less. Always check the specific promotion terms.

No. Bonus funds and associated winnings cannot be withdrawn until the full wagering requirement has been met within the bonus validity period. If you initiate a withdrawal before the requirement is complete, the bonus and any associated winnings will be forfeited. Your real-money balance — funds you deposited separately, outside the bonus — can generally be withdrawn at any time, subject to normal withdrawal conditions and KYC status.

Yes. as8com runs regular promotions for existing users beyond the welcome offer. These may include reload bonuses, cashback offers, free bet promotions tied to major cricket events such as ICC tournaments and PSL seasons, live casino tournaments, and loyalty reward tiers for high-frequency players. Promotions are published in the Promotions section of your account and are each subject to their own specific terms and conditions.

Security & Responsible Gambling

5 Questions

as8com uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal data including CNIC documents and payment identifiers are stored in encrypted, access-controlled systems. We apply role-based internal access controls, conduct regular security assessments and penetration tests, and offer optional two-factor authentication for added account security. Full details are available in our Privacy Policy.

as8com cannot provide legal advice. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act 1977. as8com does not claim to be licensed or authorised by the Government of Pakistan, the PTA, or the State Bank of Pakistan. Each user is solely responsible for determining whether their participation is lawful under applicable local legislation before using the Platform.

This answer does not constitute legal advice. Please consult a qualified legal professional if you are uncertain about the law in your jurisdiction.

Log in and navigate to Account Settings > Responsible Gambling. From there you can set daily, weekly or monthly deposit limits in PKR, session loss caps and time limits. Limit reductions take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period before taking effect. All responsible gambling tools are available free of charge to every registered user. Learn more on our Responsible Gambling page.

Navigate to Account Settings > Responsible Gambling > Self-Exclusion. Choose your preferred exclusion period — 6 months, 1 year, 2 years, 5 years or permanent — and confirm your choice. Your account is blocked immediately and all marketing communications are suspended within 24 hours. Self-exclusion cannot be reversed mid-period. Re-activation at the end of the period requires a formal cooling-off review. For full details, visit our Responsible Gambling page.

You can reach the as8com support team by email at [email protected]. Support is available 24 hours a day, 7 days a week. All communications are handled in English; Urdu assistance is available on request. For account-specific queries, please include your registered email address and a clear description of the issue to help us resolve your case as efficiently as possible.

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Head back to the homepage to explore cricket markets, live casino games and the full range of features as8com offers to players across Pakistan.

18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws may restrict gambling in Pakistan. Please review our Terms & Conditions before playing.